From Customer Service to Creating Dreams

Nineteen years ago, I walked into an industry I knew nothing about—armed only with a background in customer service and an unwavering belief that I could figure it out. At the time, I was going through a divorce and emotionally running on empty. A close friend suggested I apply for a position where she worked. The hiring manager was skeptical. I didn’t have a finance background, but I made him a promise: I’m a self-starter, and I will excel.

He took a chance. And with that leap, my journey in mortgage lending began.

What I didn’t know then was that this wasn’t just going to be a new job. It would become a long arc of personal reinvention—a journey through challenge, growth, and, ultimately, purpose.

The market crash that followed shook the industry—and my life—to the core. Like many, I faced near financial ruin. At the same time, I was trapped in a relationship that was emotionally toxic. In the middle of that storm, I made one of the most painful decisions of my life: to leave it all behind. The career I’d just begun. The relationship I thought I needed. The comfort of the known. I left, burned the bridges behind me, and stepped out into the unknown.

But I carried one thing forward: a belief in purpose.

In the years that followed, I rebuilt—not just my career, but my sense of self. As a woman navigating a male-dominated field, I became intimately familiar with skepticism. Even now, when I mention that I own my own brokerage, I still see the doubt flicker in people’s eyes. But rather than letting it deter me, I use it as fuel. Because I’ve learned that success isn’t about what you look like—it’s about what you’re made of. It’s about your work ethic. Your integrity. Your capacity to stay rooted in what matters.

That clarity came into focus for me during one unforgettable transaction. A family was struggling to get approved for a loan, and the odds weren’t in our favor. But something in my gut told me not to give up. When we finally closed, the mother shared something that stopped me in my tracks: she had recently lost a baby to SIDS and had been separated from her other children. Getting this home meant she could reunite her family. A month later, she did. Ten years on, I still get Christmas cards from them.

That moment revealed the real heart of this work. It’s never just about the paperwork. It’s about creating stability. About giving people a foundation they can stand on. A place where life can begin again.

I know this truth because I’ve lived it. My family was the first in our lineage to own a home. I remember the shift that created—the way it grounded us, gave us pride, shaped our identity. Homeownership isn’t just a financial asset; it’s an emotional milestone. A legacy.

Over the years, I worked under big banks and corporate institutions. I gained knowledge and built skills, but I also felt a slow erosion of my spirit. It became less about the people and more about the numbers. The soul-searching that followed helped me reconnect with why I fell in love with this work in the first place: it was always about service. About helping people take one of the biggest—and often scariest—steps of their lives with someone in their corner.

That’s when I knew something had to change. I didn’t want to keep grinding in environments that forgot the human heartbeat behind the transaction. I needed to return to purpose. To build something rooted in authenticity.

Today, I’m committed to helping families not just buy homes, but build wealth, identity, and long-term security. I’ve seen clients buy properties and, in just a few years, gain enough equity to rewrite their futures. But even beyond the financial wins, the real reward is in knowing they’ve created a home. A gathering place. A space for laughter, healing, and legacy.

To me, every home is a vessel for possibility. A seedbed for dreams. It’s the backdrop to holiday meals, bedtime stories, and quiet milestones no one else sees.

And so, my vision now is much bigger than transactions. I want to foster a culture—both professionally and personally—where we lead with service, hold space for others, and never lose sight of why we do what we do. I want to help others thrive, to give people hope when the world says no, and to be a steady presence in the community through both good times and hard seasons.

The lesson that continues to guide me is simple but profound: Never give up. There’s almost always a way forward when your compass is set to love and service. The first “no” is often just a stepping stone to the real “yes.”

Through market crashes, life upheavals, quiet victories, and deep reflection, I’ve learned that resilience is less about bouncing back—and more about realigning. Reinvention isn’t a single act; it’s a series of courageous decisions to stay true to who you are becoming.

I may have started with no experience, but I found something deeper than a career—I found a calling. One built not on selling dreams, but on quietly helping others build them for real.

And I believe the best chapters are still being written.